Don't worry. Send us what you have. Our professional art team will work with what you have to create exactly what you need. Don't have art? Just tell your Customer Care Rep what you're thinking of, and we’ll create it for you. 

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Simply reply and attach it to your order confirmation e-mail and we'll take it from there. You can also e-mail it directly to your Customer Care Representative.

Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single colour imprint after you've approved your artwork. The number of days for delivery depends on the shipping method available. As part of the online order process, we show you the shipping charges. If you need an item faster than the production time shown or if you have any questions, contact us – we love a challenge and would be happy to help!

Sure! Just let your Customer Care Representative know (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist.

In many cases yes. It's best to work with our Customer Care team on this as each case is a bit different. Please contact us!

We accept checks and all major credit cards. Please allow extra time for this credit checking process. 

We 'authorize' your card once your order is ready to go into production. 

You can check the status of your order by going to the Order History section of Your Account. We'll tell you if your order is being processed, printed, or has been shipped. Once your order has been dispatched, you can also track your shipment via the tracking link and number provided within the dispatch email. 

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you'll be charged only for what you received.

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative  and they'll be happy to assist you.

Some of the items we offer have 'set-up' charges (screen charges, die charges, etc.). These are charges to create the screen, die or other necessary items to imprint your specific logo. 

Yes! Unless it is an exact reorder, you always see an 'e-proof' of your item which must be approved by you before we proceed!

Loxiia Inc. currently collects GST/HST and any required provincial tax on orders shipped to Canada. If your organization is exempt, please supply your Customer Care Representative with the appropriate tax exemption or resale certificate. For more information, please consult the website of the relevant tax agency.

Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call us as additional discounts are available.